Thank you for shopping with SCENTFLEX DISTRIBUTION PRIVATE LIMITED. If you’re not fully satisfied, we’re here to help.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order if:
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The product is unused and in original condition
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Tags, labels, and packaging are intact
2. Non-Returnable Items
We do not accept returns for:
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Innerwear & lingerie
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Beauty products
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Customized items
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Sale/clearance items (if marked non-returnable)
3. Damaged or Wrong Product
If you receive a damaged or incorrect item:
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Notify us within 48 hours
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Share photos or an unboxing video
We will provide a replacement or refund.
4. Return Process
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Contact us with your order number
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Return request will be reviewed
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Pickup will be arranged (or you may be asked to ship back)
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Once inspected, we will update you on approval
5. Refund Process
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Refunds are issued to your original payment method
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Processing time: 5–7 business days after approval
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COD refunds may be provided via bank transfer or store credit
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Shipping/handling fees are non-refundable
6. Exchange Policy
You may exchange for:
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Size issues
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Color change (if available)
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Product replacement
Exchanges depend on stock availability.
7. Order Cancellation
Orders can be canceled before shipment.
After shipping, cancellation is not possible — but you may return the item after delivery.
8. Contact Us
For returns or refund concerns, contact:
SCENTFLEX DISTRIBUTION PRIVATE LIMITED
Email: scentflex@gmail.com
Phone: +9178349 23766
Address: SCENTFLEX DISTRIBUTION PVT LTD
Dilkap Center, Unit No. 112, Andheri Kurla Road, Near Sakinaka Metro Station, Sakinaka, Mumbai – 400072