Welcome to SCENTFLEX DISTRIBUTION PRIVATE LIMITED. This Shipping Policy explains how we process, ship, and deliver your orders when you purchase from our website.
1. Order Processing Time
All orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
2. Shipping Time
Delivery timelines depend on your location and courier partner availability.
Estimated delivery time is usually 3–7 business days, but may vary based on destination and external factors.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
Some orders may qualify for free shipping based on ongoing offers or order value.
4. Order Dispatch
Once your order is shipped, you will receive a confirmation with tracking details via email or SMS.
You can use this information to track your shipment in real time.
5. Delivery Delays
We are not responsible for delays caused by:
- Courier or logistics issues
- Weather conditions
- Natural disasters or unforeseen circumstances
- Government restrictions or strikes
However, we will always support you in tracking your order.
6. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not liable for delays or non-delivery due to incorrect or incomplete address information.
7. Order Not Delivered
If your order is not delivered within the estimated time, you can contact our support team for assistance. We will coordinate with the courier partner to resolve the issue.
8. Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, please contact us immediately. We will review the case and provide appropriate support as per our policy.
9. Changes to Shipping Policy
We may update this Shipping Policy at any time without prior notice. Continued use of our website means you accept the updated policy.
10. Contact Us
For any shipping-related queries, please contact:
SCENTFLEX DISTRIBUTION PRIVATE LIMITED
Email: scentflex@gmail.com
Phone: +91 78349 23766
Address: Dilkap Center, Unit No. 112, Andheri Kurla Road, Near Sakinaka Metro Station, Sakinaka, Mumbai – 400072