Thank you for shopping with SCENTFLEX DISTRIBUTION PRIVATE LIMITED. We strive to provide a smooth shopping experience and ensure customer satisfaction. Please read our Refund & Cancellation Policy carefully.
1. Order Cancellation
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Orders can be canceled before they are shipped.
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Once an order has been dispatched, cancellation requests cannot be accepted.
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If you wish to cancel an order, please contact us as soon as possible with your order details.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
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The order is successfully canceled before shipment.
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The product received is damaged, defective, or incorrect.
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The return request has been approved in accordance with our Return Policy.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
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Notify us within 48 hours of receiving the order.
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Provide clear photographs and/or an unboxing video showing the issue.
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Our team will review the request and may offer a replacement, exchange, or refund after verification.
4. Refund Process
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Once your refund request is approved, the refund will be initiated to the original payment method used for the purchase.
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Refunds are typically processed within 5–7 business days after approval.
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The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
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For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.
5. Non-Refundable Charges
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Shipping and handling charges are non-refundable unless the refund is due to our error, a defective product, or an incorrect item delivered by us.
6. Refund Rejection
Refund requests may be declined if:
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The product has been used, damaged by the customer, or is not in its original condition.
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The return request does not comply with our Return Policy.
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Required proof for damaged or incorrect products is not provided within the specified timeframe.
7. Contact Us
For cancellation, refund, or related inquiries, please contact:
SCENTFLEX DISTRIBUTION PRIVATE LIMITED
Email: scentflex@gmail.com
Phone: +91 78349 23766
Address:
SCENTFLEX DISTRIBUTION PVT. LTD.
Dilkap Center, Unit No. 112
Andheri Kurla Road, Near Sakinaka Metro Station
Sakinaka, Mumbai – 400072, Maharashtra, India